Why was my KYC rejected?

KYC may be rejected if the information or documents submitted do not meet the platform’s verification requirements.

Common reasons for KYC rejection include:

• Blurry or unreadable document images
• Expired identity documents
• Missing document information
• Name or date of birth mismatch
• Unsupported document type
• Cropped or incomplete document photos
• Failed selfie or face verification
• Edited or manipulated documents

For example, if your account name does not match the name on your identity document, the platform may reject the verification. The same can happen if the document image is too dark, too blurry, or does not show all four corners.

If your KYC is rejected, check the rejection reason carefully and follow the platform’s instructions before submitting again. Use a valid document, take a clear photo, make sure all details are visible, and avoid using screenshots or edited files unless the platform specifically allows them.

KYC rejection does not always mean your account is permanently blocked. In many cases, you can correct the issue and submit the verification again.