FAQs
Frequently Asked Questions
Focused answers about P2P crypto trading, escrow, vendors, accounts, and platform safety.
P2P Trade Planning
Learn how to evaluate offers and counterparties, understand trade limits, and prepare for local or cross-border P2P crypto trades.
Can I trade crypto with someone in another country?
You may be able to trade crypto with someone in another country if the platform supports it, the payment method works across borders, and both users follow the trade terms. However, international P2P trades may involve extra payment, currency, banking, and compliance risks.
What are P2P crypto trade limits?
P2P crypto trade limits are the minimum and maximum amounts a buyer or seller is willing to trade in a single order. Limits can depend on the user’s offer, payment method, liquidity, verification level, and platform rules.
What should I check before starting a P2P crypto trade?
Before starting a P2P crypto trade, check the trader’s rating, completed trades, payment method, trade limits, offer terms, escrow status, verification level, and whether the payment instructions match what you can safely follow.
Buying Crypto
Guides and answers for users who want to buy crypto using bank transfers, local payment methods, fiat currencies, or P2P offers.
How long does a P2P crypto purchase take?
A P2P crypto purchase can take minutes or considerably longer. The total time depends on escrow funding, the fiat payment method, seller confirmation and blockchain processing.
How do I buy a native asset or ERC-20 token with fiat?
To buy a native asset or ERC-20 token with fiat, select a compatible offer, wait for the seller to fund escrow, send the agreed payment and receive the cryptocurrency after release.
Selling Crypto
Information for users who want to sell crypto safely, receive fiat payments, confirm transfers, and avoid releasing crypto too early.
Can I cancel a P2P sale if the buyer does not pay?
A P2P sale may be cancelled if the buyer does not pay within the allowed period. Cancellation depends on the order status, so never release the cryptocurrency while payment remains unconfirmed.
When should I release crypto, and what if the buyer claims to have paid?
Release cryptocurrency only after confirming the payment in your own receiving account. If the buyer claims to have paid but no funds appear, keep the crypto in escrow and investigate.
How do I sell a native asset or ERC-20 token for fiat?
To sell a native asset or ERC-20 token for fiat, select a compatible buyer, deposit the cryptocurrency into escrow, wait for the payment and release only after verifying receipt.
P2P Crypto Basics
Basic explanations about what P2P crypto trading is, how peer-to-peer marketplaces work, and how users buy and sell crypto directly with each other.
What is the difference between a crypto offer and a trade order?
A crypto offer is a public listing with reusable trading conditions. A trade order is a specific transaction created when another user chooses that offer and enters an amount.
What is the difference between P2P trading and a centralized exchange?
P2P trading connects individual buyers and sellers through offers and direct fiat payments. A centralized exchange typically holds user balances and matches trades through its own order book.
What is P2P crypto trading and how does it work?
P2P crypto trading connects buyers and sellers directly. The marketplace coordinates the order, while escrow protects the cryptocurrency until the agreed fiat payment is confirmed.
Escrow and Trade Protection
Answers about how crypto escrow works, when funds are locked, how trades are protected, and what happens before crypto is released.
What is the difference between custodial and non-custodial escrow?
Custodial escrow places cryptocurrency under the control of a platform or third party. Non-custodial escrow uses a smart contract to hold and move the asset according to defined rules.
How does escrow funding differ for native assets and ERC-20 tokens?
Native assets can be deposited directly into escrow. ERC-20 tokens may require an approval transaction followed by a separate deposit transaction that actually transfers the tokens into the escrow contract.
What is crypto escrow and how does it protect a P2P trade?
Crypto escrow locks the seller’s cryptocurrency for a specific P2P order. It prevents either party from relying solely on a promise while the fiat payment and crypto release are completed.
Payments and Fiat Transfers
Questions about payment methods, bank transfers, payment proof, payment names, wrong amounts, reversals, and fiat transfer issues.
How do I provide payment proof for a P2P trade?
Provide payment proof through the active order using an authentic bank or payment-service record. It should identify the transfer clearly without exposing unrelated financial information or account credentials.
What happens if the buyer sends the wrong payment amount?
If the buyer sends too little, too much or the wrong currency, do not release the cryptocurrency immediately. Document the discrepancy and resolve it inside the order or through a dispute.
Why must the payment name match the Senpero account name?
The payment name must match the Senpero account involved in the order so the counterparty can identify the payer, detect third-party payments and document disputes more reliably.
Can a bank transfer be reversed after a crypto trade?
Some bank transfers can be cancelled, returned, recalled or disputed after being sent. The risk depends on the payment network, transfer status, bank rules, jurisdiction and reason for the reversal.
Disputes, Scams, and Safety
Safety-focused answers about common P2P crypto scams, fake payment proofs, disputes, evidence, suspicious behavior, and how users can protect themselves.
What evidence should I provide for a P2P trade dispute?
Provide evidence that clearly connects the payment or blockchain transaction to the disputed order, including amounts, dates, references and relevant trade-chat messages.
When should I open a P2P dispute, and how does the process work?
Open a dispute when a serious trade problem cannot be resolved through the trade chat. Keep the order active and provide complete, accurate evidence.
What should I do if the seller does not release the crypto?
If you have already paid, keep the trade active, preserve your payment evidence and contact the seller through the trade chat. Open a dispute if the problem remains unresolved.
How do I identify and avoid fake payment proofs in P2P crypto trades?
Never treat a screenshot, receipt, email or notification as proof of payment. Verify the transfer directly in your payment account before releasing cryptocurrency.
Is P2P crypto trading safe, and what scams should I watch for?
P2P crypto trading can be conducted more safely with escrow and careful payment verification, but it still carries counterparty, payment and blockchain risks. Users must recognize common scam patterns.
KYC and Account Verification
Answers about identity verification, KYC requirements, rejected documents, verification time, account limits, and user trust.
Why was my KYC rejected?
KYC may be rejected if the documents are unclear, expired, incomplete, edited, unsupported, or do not match the information on the account. Users should review the reason, correct the issue, and submit valid documents again.
How long does KYC verification take?
KYC verification can take a few minutes or longer depending on the platform, document quality, user information, review process, and whether manual checks are required. Some accounts are approved quickly, while others may need more time.
Is KYC required for P2P crypto trading, and why is it used?
KYC requirements can depend on the offer, account activity, transaction limits, risk signals and applicable rules. Verification helps reduce identity fraud and platform abuse.
Wallets and Crypto Transactions
Explanations about wallets, transaction hashes, confirmations, network fees, stuck transactions, deposits, withdrawals, and blockchain transfer delays.
What is a transaction hash, and how do I use it to track a transfer?
A transaction hash is the public identifier of an on-chain transaction. Search it on the correct network’s block explorer to verify its status, addresses, amount, confirmations, token transfers, and fees.
Why has my native asset or ERC-20 token not arrived after release?
After release, the crypto may still be pending, may have failed on-chain, or may not be visible in your wallet. Check the transaction hash, network, destination address, and token contract.
Fees and Transactions
Questions about crypto network fees, transaction times, confirmations, transaction hashes, and common transfer issues.
How do blockchain confirmations affect transaction time?
A confirmation occurs when a transaction is included in a block. Additional confirmations increase confidence that it will remain final, but the required waiting time varies by network and transaction conditions.
What network fees apply to native assets and ERC-20 tokens?
Blockchain actions require network fees paid in the selected network’s native asset. Native assets normally require a direct escrow deposit, while ERC-20 tokens may require both approval and deposit transactions.
Platform and Account
General support answers about accounts, login, security settings, notifications, trade history, profile settings, and platform features.
What is two-factor authentication and why should I use it?
Two-factor authentication adds a second verification step beyond your password, making it harder for an attacker to access your account with stolen credentials.
How do I protect my Senpero account and crypto wallet?
Protect your Senpero account with a unique password, two-factor authentication, a secure email account and careful wallet practices. Never share credentials or recovery phrases.