When should I open a P2P dispute, and how does the process work?

Open a P2P dispute when a material problem prevents the trade from being completed and the parties cannot resolve it through the trade chat.

Common reasons include:

• The buyer paid, but the seller has not released the cryptocurrency
• The buyer claims to have paid, but the seller cannot confirm the funds
• The payment amount, currency, sender or reference does not match the order
• A receipt or payment notification appears false or incomplete
• A third-party payment was used against the offer terms
• One party stops responding or asks the other to act outside the agreed process

Before opening a dispute, check the payment details and explain the issue clearly in the Senpero trade chat. Do not cancel the order after sending payment, release cryptocurrency without confirming receipt or move the conversation outside the platform.

When opening the dispute:

1. Select the dispute option associated with the active order.
2. Describe what happened using dates, amounts and transaction references.
3. Provide relevant receipts, account records, blockchain transaction hashes and trade-chat messages.
4. Respond promptly if additional information is requested.

While the dispute is being reviewed, the cryptocurrency should remain locked in the escrow contract. The available trade records and evidence are then reviewed to determine whether the cryptocurrency should be released to the buyer or returned to the seller.

Opening a dispute does not guarantee a particular outcome. Clear evidence and compliance with the original offer terms are essential.