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Never send fiat before the seller's crypto is locked in escrow. Keep payments and evidence inside the trade, verify the state on the trade page, and never share a seed phrase or one-time code.
Quick answers
Common questions before you start.
Trades use escrow so funds are protected during the exchange. Your wallet signs the on-chain actions. On Bitcoin/Arkade, recovery and dispute resolution use a platform-trusted arbiter path. The trade page explains the behavior for the selected network.
Some offers are open to any signed-in user, while others require KYC. Certain limits and rewards also require verification. Check the requirement on the offer or feature before you start.
Wait until the trade page shows the crypto locked in escrow, follow the offer instructions, send the exact amount, and keep all communication and evidence in the trade.
Use the dispute flow for a problem inside an active trade. For account, access or platform questions, open a support ticket.
Contact and support
If a guide does not answer your question, contact the team with the relevant trade, offer or dispute reference.