Open a dispute when the trade cannot be completed as agreed, for example because payment was not received, crypto was not released, or the amount is wrong. Do not try to resolve a serious disagreement outside the platform.
1Open dispute
2Submit evidence
3Moderator review
4Resolution
Evidence is submitted, the moderator may ask follow-up questions, and a final decision releases or cancels the escrow.
Prepare your evidence
- A clear screenshot of the payment confirmation.
- The exact amount, date and reference of the payment.
- The payment provider and account details that match the trade.
- Any chat messages that explain the disagreement.
- A short timeline of what happened.