Support tickets are the best way to get help with an account, offer, trade or dispute. Include the relevant reference so the team can find your case quickly.
Open a useful ticket
- 1Choose the ticket type
Select the category that matches your issue and link the trade, offer or dispute when prompted.
- 2Describe what happened
Include what you expected, what actually happened and the exact time or reference.
- 3Attach evidence
Add screenshots or documents that are relevant to the issue. Do not include passwords or seed phrases.
- 4Follow the ticket
Reply inside the same ticket instead of opening duplicates. Duplicate tickets slow down review.
If you are appealing a moderation action, include the warning, report, message or trade reference. If you are reporting a chat problem, include the message or attachment you want reviewed. Do not open duplicate tickets for the same case.