Reporting is the private way to ask moderators to review behaviour in a trade. A report creates a support ticket linked to the trade and the reported account.
Report a message or image
- 1Open the message actions
Use the report action on the message you want reviewed. You can report the whole message or one specific attachment.
- 2Choose the category
Select harassment, threats, scam or fraud, off-platform payment, prohibited content, impersonation, spam or other.
- 3Explain what happened
Describe the issue clearly. The message text and the selected attachment are included as evidence.
- 4Follow the ticket
The report opens a private support ticket. Use that ticket for follow-up instead of creating duplicate reports.
Reporting a specific image
When a message contains several images or PDFs, the report form lets you choose the whole message or one specific attachment. Moderators see every attachment in the message and the exact attachment you selected.
Report categories and priority
| Category | Typical use |
|---|---|
| Harassment or abuse | Insults, intimidation or repeated unwanted behaviour. |
| Threats | Threats to safety, funds or account access. |
| Scam or fraud | Fake payment proof, impersonation or attempts to steal funds. |
| Off-platform payment | Requests to pay or communicate outside Senpero. |
| Prohibited content | Content that violates platform rules. |
| Impersonation | Pretending to be another user, vendor or support agent. |
| Spam | Repeated irrelevant or promotional messages. |
| Other | Anything that does not fit another category. |
Threats and scam reports are prioritised for review. Harassment, impersonation and prohibited content are also reviewed with high priority. A report does not automatically block the account.