Wallet will not connect

Notifications are not arriving

Clear the site cache and local storage, then reload. If the problem continues, try a current version of Chrome, Edge, Firefox or Safari.

If a message is blocked, remove phone numbers, emails, handles, wallet addresses and external links.
If an image or PDF is rejected, use a clearer payment receipt and avoid messaging screenshots.
If you cannot start a new trade, check Account Moderation Status for a chat mute or active-trade limit.
If a vendor appears busy or unavailable, choose another offer or try again later. Do not try to contact them outside Senpero.
If a block or report did not behave as expected, refresh once and then contact support with the trade reference.

Open a support ticket with the trade, offer or dispute reference and a short description of the problem.

Understand the wallet you connected, trading balance, on-chain balance and how to fund a trade.

Compare Ethereum/EVM, Solana and Bitcoin/Arkade support, wallets and trade behavior.

What trade chat allows, which contact details are blocked and how attachments are checked.

How active strikes, trust, restrictions, suspensions, vendor availability and appeals work.

Set up in-app, email, browser push and Telegram notifications for trades and disputes.

Open a support ticket, attach the right context and escalate a trade or dispute issue.

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